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How to Fix it When Your Chromebook Won’t Turn On [2024]

Troubleshoot with ease if your “Chromebook Won’t Turn On.” Explore simple fixes and perform a hardware reset to get your device back up and running seamlessly.

It is concerning when your Chromebook does not boot up. That is especially true if it is your only device and you need to complete tasks. Fortunately, there are some options for getting it back up and running. When your Chromebook won’t turn on, you can perform a hardware reset by ensuring it’s plugged in and charged. Sometimes it’s something simple, and other times it’s a problem with the Chromebook itself. But, before you panic, here are some fixes you can try if your Chromebook won’t turn on.  Is your Chromebook not booting up? You’ve found the correct place. When we say that the Chromebook isn’t turning on, we’re referring to any of the following scenarios:

  • If your Chromebook won’t turn on, the problem could be as simple as a faulty charger or as complicated as hardware problems.
  • The troubleshooting methods you use will be determined by whether your Chromebook is completely dead or keeps crashing.
  • If all else fails, you may be able to have a professional service for your computer.
Chromebook Won't Turn On

Examine Your Power

Remove any foreign material that is obstructing the power lead or battery to get your Chromebook up and running. This allows you to clean your Chromebook and ensure it is properly plugged in. Most modern Chromebooks include a built-in battery. That is, it cannot be disconnected and reconnected. However, if you have an older model, the battery may be detachable and resealable. If your Chromebook has a removable battery, remove it, clean it, and replace it. While the battery is disconnected, make sure no dirt or debris is obstructing the terminal contacts of the battery. Grab a can of canned air and remove dust and debris from the battery connector to help with cleaning. 

If the battery is damaged, you can contact the manufacturer or find a replacement online. Unplug the power cord and clean out any dust or debris that has accumulated in the power cord’s port or connectors. For example, if your Chromebook has a USB-C connector, blow out the dust and re-plug it in. Cleaning the power options will sometimes allow your Chromebook to reestablish external power and boot up again. If your Chromebook is particularly filthy, you may want to clean the screen as well.

Check that your Chromebook is charging properly

If you completely drain your Chromebook’s battery, it will not turn on unless you plug it in. Check that the power lead is plugged into a working outlet and that it is connected to your Chromebook. Wait at least 30 minutes; it should be fully charged. Allow your Chromebook to charge overnight to avoid battery drain and ensure you have enough power. While you’re at it, inspect the power lead for damage and make sure it’s properly plugged into your computer.

When it’s plugged in and trying to charge, a power  icon will appear in the lower right corner. Hovering over it reveals the amount of charge it has. Also, make sure the AC adapter is plugged into the correct charging port. If your Chromebook has multiple ports (for example, USB-C), try a different one. If you’re not sure which port to use, consult the manufacturer’s support site.

Remove any unnecessary devices

Another reason your Chromebook isn’t booting is a conflict with the boot process caused by an external drive or other connected device. While USB devices are frequently the culprits, you must unplug everything. This includes everything, including headphones, keyboards, drives, and mice. After you’ve unplugged everything, try restarting your Chromebook; hopefully, this will solve the problem.

Perform a Hardware Reset

If none of the above options work, it’s time to perform a hardware reset on your Chromebook. It’s possible that your Chromebook isn’t turning on because of faulty or non-functioning hardware components. Make a backup of your important files before performing a hardware reset. During the process, some files may be deleted. To perform a hardware reset, turn off the Chromebook and unplug the power lead and all external devices.

Hold down the Power and Refresh buttons. The Refresh button is located on the top row, above the 3 and 4 keys. The location of your Power button may differ. Some power buttons are located above the Backspace key in the upper right corner. Others include a physical power button.

When the Chromebook boots up, which takes about 10-15 seconds, let go of both keys. The process refreshes the embedded controller, which turns on and off your Chromebook. Other components, such as the keyboard and trackpad, will also be reset. As a result, if you have any trackpad, touchscreen, or keyboard configurations, you must reconfigure them after the reset. It’s also worth noting that the process for performing a hardware reset differs between Chromebooks. Some, for example, have a dedicated reset button that can be accessed with a paperclip. If you are unsure, contact the manufacturer.

Perform a Factory Reset (Powerwash)

If your Chromebook is not turning on properly, you can try resetting it to factory settings. Remember that this will delete everything on your device, including files, apps, and settings. You’ll also need to turn on the Chromebook for this to work. If your Chromebook only powers on occasionally and nothing else seems to work, a reset is a good option. There are two methods for resetting your Chromebook. Before signing in, press Ctrl + Shift + Alt + R to bring up the Reset or “Powerwash” wizard and follow the onscreen instructions. Scroll to the bottom of Advanced Settings, under Reset Settings, and select the Powerwash option.

Contact the manufacturer’s customer service

If nothing works, your hardware may be faulty. If the Chromebook is still under warranty, the manufacturer may provide you with a replacement. The help desk representative may also walk you through a series of steps to turn it on. If it’s no longer covered by warranty, have a repair technician look it over if one is nearby. Repairing the Chromebook, on the other hand, may cost as much as you paid for it.

The cool thing about Chromebooks is that your files are stored online, allowing you to easily switch to a new device without losing them. Sign in with your Google account when you receive a new Chromebook. Your files will be there, ready for you to resume work.

Troubleshooting Chromebook Problems

When your Chromebook refuses to turn on, one of the solutions listed above will get you back up and running. When a Chromebook is new and under warranty, the manufacturer should provide a free replacement. If it’s an old Chromebook that won’t turn on, you might need to replace it anyway.

Once you have a fully functional Chromebook, explore some of its features, such as screen recording. If you have more than one user, you should add a user on Chromebook. You can also enable guest mode if someone comes by and needs to use it briefly.

Frequently Asked Questions(FAQ)

How do I repair the screen on my Chromebook?

If your Chromebook’s touchscreen isn’t working, make sure it’s turned on before performing a hard reset or a factory reset. If the screen on your Chromebook is cracked, you should have it professionally repaired.

How do I repair the keyboard on my Chromebook?

Clean the keyboard and restart your Chromebook. As a workaround, you can change the keyboard settings on your Chromebook or use the on-screen keyboard.

How do I repair my Chromebook’s touchpad?

If the touchpad on your Chromebook isn’t working, drumroll your fingers on it for ten seconds and press the Esc key several times. If the problem persists, make sure the touchpad is turned on and restart the device.  Use an external USB or Bluetooth mouse instead.

How do I repair my Chromebook’s camera and microphone?

Check to see if the correct microphone is set as the program’s default. Check your Chromebook’s settings to ensure that your microphone and camera are both turned on.

How do I repair my Chromebook’s camera and microphone?

Check to see if the correct microphone is set as the program’s default. Check your Chromebook’s settings to ensure that your microphone and camera are both turned on.


These are the nine solutions for troubleshooting a Chromebook that won’t turn on. If none of the above work, consider contacting the manufacturer/seller to see if the warranty is still valid. You can also take it to a professional for further examination.