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Why Should Enterprises Set up a Robotic Process Automation Center of Excellence?

Is Robotic Process Automation (RPA) enough? How can you as an enterprise enable digital transformation? How can you step up your automation game? The answer lies in establishing an Automation Center of Excellence.

Breakthrough technologies such as Robotic Process Automation along with Artificial Intelligence, are dominating global conversations than ever before. Enterprises across industry sectors are gradually adopting RPA technology to automate a process end-to-end, thereby improving productivity, accuracy, and compliance. Leveraging AI-related technologies enhances decision-making and will change the way we live and work. With technology growing at a rapid pace, enterprises are no more on the fence about implementing RPA but are relooking their company goals, talent management strategies, governance models, and creating an automation roadmap that helps them prepare for an AI-driven future.

The CoE Robotic Process Automation focuses on all things automation and propels enterprises to reach new heights that were unimaginable in the past. Are you looking to elevate customer journeys, drive business value, and enable digital transformation? In this blog, we will focus on why enterprises should set up a Robotic Process Automation Center of Excellence.

Provides direction

In an ever-evolving industry, establishing an Automation CoE provides your organization with direction — helps align your automation goals with that of your organization. Once you have created a roadmap, the question arises who will drive this change? Who will spearhead the automation program? Automation CoE is a group of people or experts committed to implementing an enterprise-wide RPA program, monitoring and managing the goals of your automation strategy, and ensuring you’re headed on the right path if your organization is not sure how rpa works.

From choosing the right models to establishing well-defined guidelines/policies, an Automation CoE provides your enterprise with the direction that it needs.

Drives change

The primary objective of a CoE is to drive change and ensure the successful implementation of an enterprise-wide RPA program. In a world teeming with digital technologies, enterprises are working on making digital transformation a reality. RPA not only automates repetitive, mundane tasks but also helps enterprises embark on their digital journey. As we know, RPA is a powerful tool to drive change and enable digital transformation across all levels of an enterprise. According to industry analysts, the RPA market is expected to reach $4.3 billion by 2022. With such staggering growth, enterprises do not want to be left behind and are ramping up their RPA investments more than ever.

Helps identify automation opportunities

Enterprises that implement RPA are baffled as to where they can start and how, the processes that they can automate, how can they sustain it, and manage the bots across systems, applications and processes. An RPA CoE helps create a focused group that helps identify the right processes to automate, the setup, delivery, and maintenance of the existing IT infrastructure and systems. A synergy of people, process, and technology are imperative in identifying new opportunities for process automation, and a collaboration between business and IT teams is crucial.

Helps create a digital workforce

Change leaders and SMEs identify opportunities for RPA/automation and train and educate existing employees to prepare for the next wave of automation. As new technologies emerge, humans and machines will work in close collaboration, ushering in a change in the way we think and work. Contrary to the belief that bots will take over jobs, new roles are created — CoE Lead, CoE RPA Architect, CoE Controller, and CoE Project Manager, among others.


With enterprises transitioning to cognitive automation, enterprises today are jumping on the digital bandwagon like never before. To sum up, having the right governance models, the right operating models, the right staff, and well-defined policies that align with the business vision are some of the prerequisites to set up a dedicated Center of Excellence.

Technology-related decisions, change in mindset, opening up to new ideas and approaches, and bringing in a culture of innovation will help enterprises embark on a successful automation journey. It is essential that those responsible for setting up a CoE look into an enterprise’s existing architecture to kick-start RPA initiatives, develop a governance framework that helps manage risks and compliance issues.

Do you have an automation CoE plan in place? Leave us your comments in the below section. Happy Automating.