Technology can always be of use to businesses of all sizes and in all industries, but often it is the smaller companies that can benefit the most. This is because smaller companies can often use technology to level the playing field, make the most out of their operation, and even reduce costs to improve their bottom line, amongst many other uses. Despite this, many small business owners struggle to embrace new technology because it is complicated; it constantly changes and can be expensive. With this in mind, here is a few tech upgrades for small business owners, which could boost your business in 2020 and beyond.
Live Chat Feature
One of the best upgraders that a small business can make is to add a live chat feature to their website. In today’s day and age, millennials and other younger generations tend to prefer digital forms of communication over using the phone, but they will not wait around for a reply. Live chat allows you to provide instant digital customer service, which could increase conversions and build stronger relationships with your target customer.
Automate Manual & Repetitive Tasks
When you do not have the comfort of a large workforce, you need your employees to maximize their time, which is difficult if they have to carry out manual and repetitive tasks (these types of tasks often lead to errors too). You can solve this problem by implementing software to automate many manual and repetitive tasks, helping you to free up time for staff, reduce errors, and increase your workload capacity.
Protect Your Business with Cybersecurity Specialists
Many small business owners make the dangerous mistake of assuming that a cyber attack will never happen to them and that it is only the big companies that are targeted. It is only the big companies that make the headlines, but small businesses are frequently targeted because owners often do not have strong protection in place. This is why you should have an assessment carried out and look into robust security solutions delivered by experts like 24×7 IT Solutions.
Invest in Remote Working Tools
Businesses have been forced into remote working in 2020 due to the pandemic, but many find that they can benefit both the business and employees. As a small business, remote working certainly makes sense because it eliminates costly office space. It allows you to cast a much wider net when you are searching for talent and easily allows you to outsource to specialists no matter where they are in the world. While remote working certainly can help a small business, you also need to make sure that you have the tools for your staff to excel while working from home. This will include things like videoconferencing software, screen-sharing software, file-sharing software, and project management software.
These tech upgrades for small businesses could make a big difference to your company’s success and even help you compete with the much larger brands in your industry.