Ensuring your business is as efficient as possible is one of the most important aims you can have as a business owner. There are a number of ways you can ensure maximum efficiency, but one of the best ways is to streamline your staff.
Streamlining may have a negative reputation, but it does not always mean firing staff. Instead, you can make sure your business is as tight a ship as possible by using technology to automate certain tasks. This will reduce your costs and benefit your employees, too.
This is because you can redirect these savings towards other areas of the business, improving departments like marketing, sales, and production.
Here is how you can use technology to streamline your business and save on your expenses:
Transcription tasks can be easily completed by AI-backed tech
A great way in which technology can help to streamline your business is by completing administrative tasks, such as transcription. These voice transcription services help you to cut out wasted time spent transcribing recorded video and audio content.
For instance, if you host a large video conference online and you need to record the whole conversation in print, it would take a member of staff a long time to collate it all properly. By using AI-backed transcription technology, you can eliminate this time and either give this member of staff a more important role or avoid hiring them in the first place.
Chatbots and autoresponders can transform customer service
Another way you can use technology to streamline your business is with customer service. While having a human voice at the end of a phone line is crucial to maintaining a pleasant customer experience, this does not have to extend to email and website-based customer service.If, for instance, a customer has a question about the product that is frequently asked, they can email your customer service department and be directed to an auto-responding AI bot. They are programmed to recognize these common questions and provide the correct answer. They can also be used on your website in the form of chatbots.
These bots will pop up and say hello to any visitor to your site, using information collected through cookies about that visitor to talk to them most appropriately.
This technology can streamline your customer care department by massively reducing the number of staff and administration needed.
Video conferencing software makes meetings more efficient
A further way you can utilize technology to help streamline your business is by using video conferencing platforms. These have massively increased in popularity during the past year, and it has made it widely acceptable to use instead of person-to-person meetings.
This cuts out the need to travel to and from an office for a meeting and the time spent before and after engaging in small talk or waiting for members to arrive. You can more precisely control the meeting’s beginning and endpoint and cut out on your employees’ travel expenses.