A Look at How Tech Can Improve the Day-to-Day Running of Your Business
Whatever business you run, I can almost guarantee that it can be improved by technology. Even the biggest technophobes have to concede how much technology can make life simpler. Whereas I don’t agree with the futuristic notion of putting microchips in our heads or replacing low-level service workers with synthetic humans, I do think that there are some small technological changes you can implement to help your business achieve its maximum potential, whatever sector you work in.
I know that that sounds like some big scary techy word that won’t make a lot of sense to many people, but trust me; you will want to acquaint yourself with the term. On a very basic level, analytics is a massive collection of stats and figures about your business. Knowing these stats almost feels like cheating. You’re looking into a world that not everyone knows exists and you can use all of these stats to fine-tune your business and make sure it achieves its – here’s that phrase again – maximum potential.
Technically, call logging software is a branch of analytics, but because of how useful it is, I thought I would include it separately. If you’re unfamiliar with what call logging software is, then essentially it’s software that records the stats relating to the calls in a given work day. It will tell you who is on the phone and for how long. It will tell you how many people are on the phone at a given time and who isn’t as well as telling you how many calls are coming through or on hold. With this information you can improve your employee’s productivity.
As your business grows, then chances are you will start to gather overseas clients and partners. This is wonderful if your dream is to create a global enterprise, but flying out to China, or Saudi Arabia for meetings is costly and time-consuming. If you invest in some top-quality web conferencing tech, then you will be able to have all the meetings as if you were face-to-face, but you will be seated thousands of miles apart. Just make sure you read up on web conferencing safety, so as not to become a victim of fraud.
Ah, the cloud; what an evocative picture: a big fluffy cloud floating in cyber-space holding all of your information. Saying it out loud sounds a bit scary, actually, but you needn’t fear the cloud (sounds like a bad 80s movie premise) as it will help streamline your business and take a lot of the stress and worry off you, as an employer.
If you haven’t implemented any of these tech ideas, yet, then what are you waiting for? Give them a go and see if they help your business improve and achieve its …drum roll, please… maximum potential! You owe it to yourself, your employees, and your customers… and chances are your competitors are already using the tech mentioned here.